SHRM Investment Benefits Company

Stacy Adams, Director of Human Resources at Ghertner & Company, has been elected as the Tennessee Society Human Resources Management (SHRM) State Council Professional Development chairperson.  In this role, she is primarily responsible for chairing the annual Strategic Leadership Conference held in April, 2017.  This all-day event brings HR peers together from companies and organizations across the state for strategic seminars that offer a wide variety of relevant topics that have been approved by the accreditation certification for HR professionals.

Her leadership involvement with SHRM keeps her current with trends and best practices that she can implement in her Human Resources Director role at Ghertner & Company.

Stacy Adams.jpg

Maintenance 101 for Managers

Kent Knapp, Director of Ghertner Maintenance and Remodeling, spoke at the weekly new manager training session on January 20th.   He presented a variety of construction and maintenance topics related to condominium and homeowner associations.  The discussion also included identifying possible problems, trouble shooting and solutions to many of the concerns experienced at communities.  

Cooperative Playground Effort

Board members, community volunteers and the community association manager of Golf View Estates Home Owners Association worked together to fund and construct a new playground in the common area for all families to enjoy.  Nearly $4,000 was saved on the project as the board recruited eager and hard-working volunteers in building this new community amenity. 

Ghertner & Company provided lunch for everyone as well as awarding the top volunteers who worked on the project all day with a $25.00 gift certificate each to Home Depot for their efforts.  

Investing in Future Leaders

Ghertner & Company associates continue to make a positive impact in the community through some very interesting ways.  Damon Morris, Community Association Manager, was recently involved in working with other pilots to help the local American Heritage Girls troop TN2237 from Columbia, TN, earn their Aviation badge.  Seventeen girls participated, along with many parents, in learning about the “four forces of flight” followed by actual airplane rides.

Realizing the value of investing in the next generation, Ghertner & Company covered the cost of the fuel for the day’s events on both airplanes.  Chad Frey, who helped coordinate the event as a parent shares, “We would like to thank Damon Morris, James Carbine and Ghertner & Company from the bottom of our hearts for their kindness to our community, their time spent educating our girls and hopefully instilling a love for aviation for some future aviators!”

American Heritage girls is a nonprofit organization dedicated to the mission of building women of integrity through service to God, family, community and country. The girls, ages 5 to 18 earn badges in six different frontiers of skill.

 

1st Annual 5k Promotes Health

Over 35 associates took the challenge of participating in Ghertner & Company’s inaugural Turkey Wobble 5k to promote better health.  Held on Friday afternoon, November 18th, the event was sponsored by the company’s wellness “Champs” to give co-workers an incentive to get active, especially around the holidays.   The 3.1 mile loop took walkers and runners along the Cumberland river via the MetroCenter Greenway.  Ghertner & Company rewarded all those involved with a paid half day off while Humana insurance, the company’s provider, gave team members the opportunity to earn vitality points through activities such as these to spend in their online store.

Wellness Champs include a representative from many departments throughout the company.  They are Stacy Adams, Rusty Baltz, Juan Carey, Steve Ghertner, Kelly Ronan, Bob Wellborn, Erica Willis, and Cassandra Watkins.

5th Annual Trade Show A Success!

Board members from Ghertner & Company managed homeowner associations attended the Fifth Annual Trade Show on Friday, November 11, 2016.  Held at the Millennium Maxwell House Hotel, this event featured 23 vendor booths sharing about their products and services such as landscaping, legal and financial services, pool maintenance, pest control, insurance, engineering and software.  Prizes were awarded from participating vendors to Board representatives from throughout Middle Tennessee. 

Many Ghertner & Company Community Association Managers (CAM) and support associates were able to participate and connect with many vendor services they utilize and also meet new vendors to learn of their products.  Attendees and vendors were able to visit over a wonderful complimentary meal provided by event sponsors Scott and Steve Ghertner. 

Real Time Solutions for Homeowners

Homeowners and association members often have questions or concerns that need to be answered or addressed. The Homeowner Service Center (HSC) provides an immediate contact with a “live person” that can handle their concern in a professional and quick manner instead of trying to contact the Community Association Manager (CAM).  The HSC is made up of two groups that work together to provide front line support to all communities.  The first consists of Homeowner Service Reps who answer initial inbound calls.  The second consists of Administrative Assistants who take property specific calls and provide vital administrative support to the CAMs.  Together, their efforts result in the CAMs having more quality time to devote to their associations.  Seventy percent of clients’ concerns are resolved during their initial phone call to the HSC.  Contacts requiring the CAM’s involvement are logged with detailed comments which allow them to return the call with a solution.  Ghertner & Company realizes the value of solving issues and providing timely answers with experienced team members who engage and provide solutions. 

Ghertner & Company is an industry leader in offering this service to middle Tennessee Homeowner Associations.  

Ridgeport Community Enjoys Holiday Fun!

Children and adults of all ages enjoyed the Halloween Bash organized by the Ridgeport Homeowner’s Association Board of Directors and community leaders.  The event included inflatable bounce houses, a variety of games, catering from Moe’s Southwest Grill, raffles and other prizes.  A highlight of the celebration is the costume contest where even the pets participate.  Ghertner and Company encourages its communities to develop a “sense of belonging” through neighborhood events.  

Monthly Team Meeting Ensures Better Service

A significant factor in Ghertner & Company’s success is the supportive team culture promoted from the leadership to all associates.  

Once a month, the entire team comes together over lunch, to hear reports from a variety of department heads such as accounting, human resources, training, homeowner service center, IT, and maintenance. 

This transparency allows for informed and engaged team members who can better respond to customer concerns with knowledge of how the company is committed to the client. 

Good Work Noticed!


Two home owner association board presidents recently took the time to comment on the quality of services they received from Ghertner & Company associates.

“I want to express my gratitude for the help that Angela Perry gave me last week when a large tree fell on one of our units. Our property manager was on vacation. Angela was wonderful and made sure that I was connected to an administrative assistant who could help. This is the second time she has rescued me recently and I cannot compliment her enough. Also, Dorothy Ratliff has been an invaluable asset to our community.  She has been instrumental in helping us achieve the goals we have set and the board and owners have been so glad to have her. A board member at River Plantation has been contacting me because they have noticed our improvements and asked about our property manager. I recommended Ghertner and Dorothy. Thanks for the excellent service and your great employees.”


  Angela Perry                          Dorothy Ratliff 
                                                


“The job of a property manager is probably one of the least thankful and appreciated jobs that I know of. They always see complaints rather than praise. That is why I would like to tell you how great of a job our property manager is doing. He works very hard for us and our board appreciates him a lot! I just wanted to let you know that you have a great manager doing great work!”

At Ghertner & Company, we work diligently every day to provide excellence in property management.  

Giving Back to the Community through Golf Tourney





In an effort to support the charitable work done by the John D. Floyd Charitable Foundation in Rutherford County, Ghertner & Company participated in the annual Invitational Golf Tournament on September 27-28, 2016 at Indian Hills Golf Club in Murfreesboro.  The proceeds benefited nineteen local non-profit agencies.


Community Association Manager, Reggie Tullis, coached the Ghertner & Company team that placed third in the tournament.  Representing Ghertner & Company were Stacy Adams (Ghertner & Company Human Resources Director), Jimmy Carter (former President of the Innsbrook Crossing Home Owners Association), Bob Welborn (Community Association Manager) and Steve James (Fridrich, Pinson & Associates Insurance, a Ghertner & Company vendor partner).


Lunch & Learn Series Wraps Up Year of Training


The last of the 2016 Lunch & Learn seminars took place on Wednesday, October 5th with many HOA board directors present.  Kathy Sutherland spoke on the topic of “Vision and Mission Statements for Your community, with many board members exchanging good ideas among the attendees 




These complimentary professional seminars are provided January through October each year as a valuable resource to Ghertner & Company managed associations’ new and veteran board members who wish to learn more and improve their communities.



Be Informed about Rental Properties in Your Community


Ghertner & Company has a service designed to provide Homeowner Associations with accurate information about the rental properties in their community titled the Rental Registration program.

It is important to maintain a comprehensive database of renters in your community that establishes communication contacts for emergencies, non-compliance issues and HOA news.  Additional benefits include maintaining property values by staying in compliance with mortgage financing rules, which allows prospective and current owners easier access to loans.

Ghertner & Company has team members specialized in developing and maintaining the program who will work hand in hand with the Community Association Manager to introduce, collect, update and consistently maintain the service.

For additional information about the process, please contact your community association manager or  Jennifer Gilliam at (615) 255-8531 or jennifer.gilliam@ghertner.com. 

Ghertner and Company Team Grows in Third Quarter

In an effort to better serve our clients, Ghertner & Company recently hired these industry professionals.  They represent a variety of backgrounds and experience to help us fulfill our mission of providing real estate management excellence.
  
Aaron Aguilar, Community Association Manager 
Aaron Aguilar earned a BS degree in Hotel & Restaurant Management at Northern Arizona University. He worked for six years in resort management before joining Ghertner & Company in 2015 in an onsite management role and recently transferred to the central office.

Megan Baggett, Accounting
Megan Baggett, a graduate of Springfield High School, worked in real estate for two years before joining Ghertner & Company.

Betsy Edgeworth, Controller 
Betsy Edgeworth graduated from Lipscomb University with a BS degree in Accounting with a Minor in Management. She has been the Controller for DVL Siegenthaler and for Digiscope, and was the Manager of Financial Analysis at American Color Graphics.

John Knouff, CMCA, AMS, LEED GA, Community Association Manager 
John Knouff attended Wright State University, and has almost 20 years of customer service experience in the restaurant, hotel, and real estate/property management industries.

Michelle Mubarak, Community Association Manager 
Michelle Mubarak is a graduate of the University of Tennessee, where she earned a degree in Hospitality and Tourism. She has over six years of experience in guest services management of timeshare resorts.

Angela Stone, Community Association Manager
Angela Stone earned a Master's Degree in Chemistry from Tennessee State University.  She has over ten years of experience in accounting and four years of experience in the hotel industry.  



Investing in Employee Wellness



Encouraging team members to make healthy living choices, Ghertner and Company recently started a Vitality Champs team through the Humana Vitality wellness and rewards program.  These volunteers use custom apps and the Humana website to develop better health habits and record their accomplishments.  These “champs” will also help promote the program with their coworkers, organize fun activity-based events and answer questions. 

The program leads participants toward a better health status by earning points through participation in certain activities that increase exercise and movement instead of the sedentary mindset.  This is just another step in promoting healthy habits for employees at Ghertner & Company that includes fresh fruit provided daily in the break room, paid breaks for walking during work hours and yearly flu shots.


Safety Training a Priority with Managers


Ghertner & Company sponsored training for all its community association managers in Fire Protection and other Life Safety inspections.  Bill Wamsley, a specialist in this subject, told managers what to look for when conducting routine visual safety inspections; how often the various levels of inspections and tests should occur; and when a licensed contractor must perform the safety inspection or test.


Whitehall Driveway Entrance Restored


Over time, water had washed away pieces of the aggregate concrete driveway at the Whitehall Condominiums resulting in a significant pothole and series of cracks and smaller damaged areas.  Under the supervision of Ghertner Maintenance & Remodeling, several sections were removed and replaced with new concrete.  This improvement gave residents a smoother driving surface for vehicles and enhanced the visual appearance of the community entrance as well.


Ghertner & Company Awarded Again!



Ghertner & Company was once again recognized as one of Nashville’s “Top Workplaces” in Middle Tennessee by The Tennessean based solely on surveys about the workplace completed by their employees.  Co-Presidents Scott Ghertner and Steve Ghertner received the award along with Stacy Adams, Director of Human Resources.  Ghertner & Company was also honored as a “Hall of Fame” member for receiving the award four or more years in a row.


Creekstone Celebrates Summer with Neighbors



The Creekstone community in Franklin celebrated the July 4th weekend with a cookout sponsored by the home owners’ association.  This event featured plenty of good food, family games and activities along with a live concert performed by the musical duo, Jack & Dave.  Jack Grant, Community Association Manager for the Creekstone HOA, proves that he’s more than just a skilled manager, he sings and plays guitar as part of the concert.  The cookout promoted community spirit by giving neighbors and families a time to visit and get to know each other better.  

  Good food and fellowship highlight the cookout.  Community Association Manager  
 Jack Grant plays guitar at the free concert.

Community Board Members Take Advantage of Free Seminar



“Creating a Code of Conduct” was the topic of the August Lunch & Learn seminar for interested Board members.  Led by industry professional Kathy Sutherland, this presentation shares information about what the Code of Conduct should include and how it can help the Board function.  The fiduciary duty of the Board was also reviewed.  Questions and comments from those in attendance led to good discussion that benefited everyone in attendance.

This monthly seminar is provided as a complimentary service to Board members of communities managed by Ghertner & Company.  Lunch is provided along with the opportunity to meet some of the Ghertner & Company Team members in a casual atmosphere.

The next Lunch & Learn will be Wednesday, September 7 from 11:30 – 1:00.  Board members can make reservations by emailing Theresa Savich at Theresa.Savich@ghertner.com or calling 615.277.0346.




Comment from Board member:

The Lunch and Learn Wednesday was really helpful. We want to adapt the Handout that starts, "WHEREAS..." for our community. We do not have such a document and we think it is important.