John has a deep understanding of community association management, with a focus on proactive communication, operational efficiency, and resident satisfaction. He holds the Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) designations, reflecting his commitment to professional development and industry best practices. John joined Ghertner & Company in 2003 as a Community Association Manager. With over 30 years of experience spanning the hotel, hospitality, and property management industries, he has a proven track record of managing high-volume operations, delivering exceptional customer service, and building strong client relationships.