Frank F. Ghertner, CPM
Mr. Ghertner founded Ghertner & Company on January 8, 1968 and grew the company from one person with one property to manage into one of the state’s largest management companies. He retired in 2002 and works part-time as the assigned property manager on investment properties in which he has ownership interest along with some fee managed investment properties.
Scott F. Ghertner, CPM, PCAM, CCIM
President
Scott graduated from the University of Texas in Austin, Texas in 1989 where he received his Bachelor of Business Administration with a specialization in Real Estate and Urban Land Development. He worked for two years at Trammell Crow Residential in Atlanta, Georgia before returning to Nashville to work at Ghertner & Company in 1991. In 2002, Scott and his brother assumed ownership and management of Ghertner & Company.
Scott's focus at Ghertner & Company is development of new business and management of current clients and Community Association Portfolio Managers. Scott was the 1998 President of Greater Nashville Chapter 71 of the Institute of Real Estate Management. He served as the 2001 President of the Tennessee Chapter of the Community Associations Institute (CAI). He currently serves on the Legislative Action Committee for CAI.
Steven A. Ghertner, CPM
Co-President Emeritus
Steve graduated from the University of Texas in Austin, Texas in 1986 with a Bachelor of Science degree in Electrical Engineering. In 1988, he earned his Masters of Science in Management from Georgia Institute of Technology and completed the Graduate Certificate Program in Computer Integrated Manufacturing Systems.
Steve worked from 1987 through 1993 at the Clorox Company as a Senior Engineer where he was responsible for the electrical and computer control systems for a continuously operated industrial facility. Steve joined Ghertner & Company as a Vice-President/Property Manager in 1993. In 2002, Steve and his brother assumed ownership and management of Ghertner & Company. Steve’s focus at Ghertner & Company was company operations and management information systems while he served as Co-President with his brother. Steve retired from Ghertner & Company in September 2023
Betty Corvin, RHM, COS, ARM, CPM Candidate
Regional Property Manager
Betty has been a valued member of Ghertner & Company’s apartment management division for over 30 years. A native of Kentucky, she brings extensive experience and deep industry knowledge to the team. Betty holds several professional certifications, including Registered Housing Manager (RHM), Certified Occupancy Specialist (COS), and Accredited Residential Manager (ARM). She is also a Certified Property Manager (CPM) candidate. These credentials were awarded by the Institute of Real Estate Management (IREM) and the National Center for Housing Management (NCHM). Her educational background includes studies at Elizabethtown Community College and the A-Pass Weikel Institute. Betty has also made significant contributions to the industry, serving on the Kentucky HUD Multi-Family Housing Conference Committee. In recognition of her outstanding work, she was named Regional Apartment Manager in 2014.
Jennifer Henry
Director of Human Resources
Jennifer has brought over 15 years of professional human resources experience to Ghertner & Company. She holds a Bachelor of Science in Human Resources Development from the University of Tennessee, Knoxville, and a Master’s of Arts in Human Resources Development from Tusculum College. As a certified HR professional, Jennifer has a strong background in talent management, employee relations, training and development, and organizational effectiveness. Her strategic approach to HR supports both employee engagement and operational excellence. Jennifer joined Ghertner & Company in 2021, where she plays a key role in leading human resources initiatives and supporting the company's continued growth and commitment to a positive workplace culture.
Andrew L. Jackson, Jr.
Director of Information Technology
Andrew brings extensive experience in strategic and operational technology planning, IT infrastructure design and implementation, enterprise architecture, project management, and process improvement. He holds a Bachelor of Science in Computer Science and a Master of Business Administration. Andrew joined Ghertner & Company in 2016 as the Director of Information Technology, bringing with him a strong track record of technical leadership and cross-industry experience in the field of Information Technology. Beyond his role at Ghertner & Company, Andrew serves on the board of the Nashville Rescue Mission, where he applies his expertise and leadership to support community outreach and development efforts.
Jaye Kloss, CMCA, AMS, PCAM
Director of Social Media & Marketing
Jaye studied Business Management at San Diego University, where she developed a solid foundation in financial and accounting principles—skills that have proven essential throughout her career. She holds multiple industry credentials, including Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS), and the prestigious Professional Community Association Manager (PCAM) designation. These certifications reflect her dedication to professional excellence and leadership within the community association management industry. Now, as Director of Social Media & Marketing, she continues to leverage her skills to strengthen community engagement and brand presence.
Kent Knapp
Director of Ghertner Maintenance & Remodeling
Kent holds a Bachelor of Science in Construction Management from Michigan State University and brings over 25 years of comprehensive experience in the construction industry. His background spans single-family custom home building, multi-family housing developments, light commercial construction, and large-scale remodeling projects. Known for his attention to detail, commitment to quality craftsmanship, and ability to deliver projects on time and within budget, Kent has earned a reputation for excellence across diverse construction environments. Since joining Ghertner & Company in 2013 as Director of Ghertner Maintenance & Remodeling, Kent has overseen all aspects of the division’s maintenance operations. His strategic guidance has been instrumental in expanding the division’s capabilities and earning the trust of clients throughout Middle Tennessee.
Angie Petty, CPA
Controller
Angie is a seasoned finance and accounting professional with over 30 years of experience in both privately and publicly held companies. She holds a Master of Arts in Business Administration, a Bachelor of Science in Business, and is a licensed Certified Public Accountant (CPA). Angie has worked across a broad range of industries including healthcare, distribution, and global outsourcing — bringing deep expertise in financial controls, process improvement, and the development of scalable systems that drive sustainable growth.Since joining Ghertner & Company in 2022, Angie has played a key role in strengthening the company’s financial operations and contributing to its long-term strategic planning. She is proud to apply her experience and leadership in support of a successful, locally owned organization.
Henry Puckett, CMCA, AMS, PCAM, Realtor
Director of Developer Relations
Henry brings over 30 years of experience in real estate and property management to his role. He holds a Bachelor of Arts in Business and Accounting from Emory & Henry College and is a licensed real estate broker in Tennessee, Florida, and Alabama. In addition, he is a licensed Realtor and holds several industry designations, including Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS), and the prestigious Professional Community Association Manager (PCAM) credential. Before joining Ghertner & Company in 2008, Henry spent over seven years with Wyndham Vacation Resorts, managing properties in high-profile locations such as the Smoky Mountains, St. Thomas (U.S. Virgin Islands), San Antonio, Texas, and Nashville, Tennessee. His diverse experience reflects a blend of operational excellence and a strong focus on client service.
Dorothy Ratliff, CMCA, AMS, PCAM
Director of Business Development
Dorothy brings over 30 years of experience in condominium and association management to her role at Ghertner & Company. She earned a Bachelor of Science in Human Resources Management from the University of Alabama and has built a career marked by leadership, professionalism, and a deep understanding of the industry. Before joining Ghertner & Company in 2014, Dorothy successfully owned and operated her own rental and association management business, showcasing her entrepreneurial spirit and strong operational expertise. She holds several respected industry certifications, including Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS), and Professional Community Association Manager (PCAM). Her extensive experience, industry knowledge, and community involvement make her a valued leader and an integral part of the Ghertner & Company team.
Dr. Angela K. Stone, CMCA, AMS
Director of Education & Development
earned her Doctor of Education in Foundations and Curriculum from Tennessee State University and holds key industry certifications, including Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS). Her academic background, combined with extensive experience in property management, reflects a deep commitment to professional excellence and effective leadership. Angela joined Ghertner & Company in 2016 and was promoted to Community Association Manager Team Leader in 2019, a role in which she oversees a team of community association managers. She is responsible for ensuring high standards of service, fostering strong client relationships, and promoting clear and effective communication across the teams she leads. Angela’s contributions continue to enhance client satisfaction and support the ongoing growth and success of Ghertner & Company.
Kathleen Sutherland, CMCA, AMS, PCAM
Director of Board & Outreach Training
Kathleen holds a Bachelor of Arts in Political Science from Nazareth College of Rochester and a Diploma of Advanced Studies in Government from the University of Manchester, England. She has earned the Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS), and Professional Community Association Manager (PCAM) designations from the Community Associations Institute (CAI). Specializing in condominium community management, Kathleen joined Ghertner & Company in 2001 and became the company’s first Manager Team Lead in 2003. She played a pivotal role in developing the company’s Leadership Training Program for Board members and created a specialized course for real estate professionals focused on community associations. Kathleen’s commitment to the industry extends beyond the company. She served six years on the CAI Tennessee Chapter Board of Directors and was Chapter President in 2007. Her leadership and expertise continue to influence both Ghertner & Company and the broader community association management industry.
Deborah Wallace, CMCA, AMS, PCAM
Director of Administration
Deborah is a dedicated professional holding the Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) designations. She attended Tennessee State University and brings over ten years of property management experience, complemented by more than thirty years in administrative support. This unique combination of skills has been vital in supporting both her team and the communities she serves. Deborah joined Ghertner & Company in 2005, initially assisting Community Association Managers while managing a condominium community. In 2010, she was promoted to full-time Community Association Manager, and in 2015, she advanced to her current role as Community Association Manager Team Leader & Administration.
Theodora Winkler
Director of Accounting - Community Association Management
Theo graduated from Belmont University with a Bachelor of Business Administration in Accounting. She joined Ghertner & Company in 1986 as part of the Finance and Accounting Department and has steadily progressed within the company to lead the Community Association Management Accounting Division. In her current role, Theo oversees all accounting and financial services for the condominium and homeowner associations managed by Ghertner & Company. Her deep accounting expertise, combined with a thorough understanding of community association operations, ensures accurate financial reporting, effective budget management, and strict regulatory compliance for the associations she serves. Known for her meticulous attention to detail and commitment to excellence, Theo plays a critical role in maintaining the financial health and transparency that clients depend on, significantly contributing to the firm’s reputation and ongoing success.
Brandi Dryden, Compliance Coordinator
Brandi brings a diverse background to her role, combining 12 years of retail management experience with over 20 years in apartment and condominium management, including hands-on experience as an Onsite Manager. Since joining Ghertner & Company in 1994, Brandi has consistently demonstrated dedication and expertise. Her extensive industry knowledge enables her to effectively oversee daily operations, build strong resident relationships, and ensure seamless community management. Brandi’s commitment to excellence and her deep understanding of property management have made her a highly valued member of the Ghertner & Company team.
Chelsea Johnson, Senior HR Generalist
Chelsea is an accomplished HR professional with over seven years of experience, passionate about fostering positive workplace cultures and driving organizational growth. She has developed strong expertise in employee relations, talent acquisition, performance management, and organizational development. Since joining Ghertner & Company in 2024, Chelsea has played a vital role in supporting both the people and strategic goals of the organization. Her commitment to employee engagement, professional growth, and retention makes her a valued member of the team and a key contributor to building a thriving workplace.
Sally Mills, Property Transition Manager
Sally brings a diverse professional background, including experience as an office manager for an environmental consulting and remediation firm. With over 10 years of expertise in customer service, data management, and staff supervision, she has developed strong organizational and leadership skills. Since joining Ghertner & Company in 2013, Sally has been a reliable and integral member of the team. Her keen attention to detail and dedication to efficient office operations have streamlined processes and enhanced client satisfaction. Sally’s ability to manage multiple responsibilities with professionalism makes her a valuable contributor to the company’s success.
Michael Ryckeley, CMCA, AMS, Operations Support Manager
Michael earned his Master of Business Administration from Belmont University and brings nine years of experience in the supply chain industry. As an Implementation Project Manager for firms operating across the U.S. and Canada, he developed extensive expertise in managing complex projects and leading cross-functional teams. Michael holds the Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) designations, reflecting his commitment to ongoing professional development within the property management industry. His strong project management skills, combined with his industry credentials, enable him to effectively support Ghertner & Company’s operational excellence and client service. He joined the company in 2018.
Julian White, Assistant Director of Business Development and Client Retention
Julian earned a Bachelor of Science degree from Eastern Kentucky University. With over 15 years of experience in business development and marketing, he is dedicated to educating prospective clients—a strategy that fosters successful, long-lasting relationships. Guided by the philosophy of under-promising and over-delivering, Julian ensures every interaction is both informative and impactful. Since joining Ghertner & Company in 2023, Julian has been a key contributor to driving growth and fostering collaboration. His strategic approach and unwavering commitment make him a valuable asset to the team and consistently deliver exceptional results for clients.
Aaron Aguilar, CMCA, Community Association Manager
Aaron graduated from Northern Arizona University with a Bachelor of Science in Hotel & Restaurant Management. He holds the Certified Manager of Community Associations (CMCA) designation, demonstrating his dedication to maintaining high standards of professionalism and expertise within the property management industry. Before joining Ghertner & Company in 2015, Aaron gained six years of valuable experience in resort management, where he honed his skills in customer service, operations, and team leadership. This background provided him with a strong foundation in managing complex properties and delivering exceptional experiences to residents and guests alike. At Ghertner & Company, Aaron applies his hospitality and management expertise to oversee community association operations, ensuring seamless day-to-day management and fostering positive relationships among residents, vendors, and board members. His commitment to service excellence and continuous improvement has made him an integral part of the team.
Scott Alessi, CMCA, Community Association Manager
Scott graduated from Pennsylvania State University with a Bachelor of Science in Hotel & Restaurant Management. He dedicated 27 years to the hospitality industry with Marriott Corporation, progressing through a variety of managerial roles to executive management positions. Throughout his career, Scott developed a strong commitment to delivering exceptional customer service and gained extensive experience in facilities management. Scott holds the Certified Manager of Community Associations (CMCA) designation, reflecting his expertise and dedication to the property management field. Since joining Ghertner & Company in 2011, he has leveraged his hospitality and management background to enhance operational efficiency and resident satisfaction within the communities he oversees.
Constance Barfield, Community Association Manager
Constance is an invaluable member of the Ghertner & Company team, bringing over ten years of experience as a leasing consultant in the apartment industry. She attended Memphis State University and Austin Peay State University, where she developed a strong foundation in customer relations and business principles. Constance’s extensive leasing background has equipped her with exceptional customer service and communication skills. She is passionate about helping clients find their ideal homes and is committed to ensuring a positive and seamless rental experience. Since joining Ghertner & Company in 2017, Constance has been a dedicated professional focused on enhancing resident satisfaction and supporting the company’s success.
Elecia Lewis Beard, CMCA, Community Association Manager
Elecia holds degrees in Journalism and Communications with a Marketing focus from the University of Kentucky and is a Certified Manager of Community Associations (CMCA). She brings 17 years of experience in the hotel industry, including roles as National Sales Manager for two luxury resorts in Southwest Florida, as well as positions with Marriott and Hilton in Nashville. Elecia currently serves on the Board of Directors for her own Homeowners Association, demonstrating her commitment to community leadership and engagement. She joined Ghertner & Company in 2023, where she leverages her extensive hospitality and property management experience to support the company’s clients and operations.
Rebecca Breier, CMCA, AMS, PCAM, Community Association Manager
Becca earned a Bachelor of Arts in Political Science from Northern Illinois University. She joined Ghertner & Company in 2017, bringing over 20 years of property management experience, with more than 15 years specializing in homeowner associations. Becca holds the Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS), and Professional Community Association Manager (PCAM) designations from the Community Associations Institute, having earned her PCAM in 2021. She is dedicated to continuously expanding her expertise and delivering exceptional service in association management.
Chanel Buckaloo, CMCA, AMS, Community Association Manager
Chanel earned an Associate Degree in Design Drafting from Montana State University. She brings diverse experience in CAD drafting, property management—including leasing, homeowners associations, and short-term rental communities. Chanel holds the Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) designations. Since joining Ghertner & Company in 2019, she has played a key role in enhancing community operations and resident relations. Her broad skill set and professional certifications enable her to effectively address the unique challenges of each community she manages, contributing to their success and resident satisfaction.
Phillip Buckner, Community Association Manager
Phillip dedicated eight years to the corrections industry, gaining extensive experience in security and operations management. Prior to that, he served as Director of the Morale, Welfare, and Recreation Department in the U.S. Air Force, where he honed his leadership and organizational skills. Phillip now leverages this diverse and valuable background to strengthen property management and community relations at Ghertner & Company. Since joining the team in 2020, he has been an integral part of enhancing operational efficiency and fostering positive resident engagement.
Jeff Campbell, Community Association Manager
Jeff holds a Bachelor of Arts degree from Michigan State University. With over 30 years of experience in the hospitality industry, he has managed operations and IT for Hilton and Marriott. Jeff’s extensive background in both management and technology enables him to drive operational efficiency and deliver exceptional service. His deep industry knowledge and strong leadership skills make him a valuable asset to the Ghertner & Company team. Jeff joined the company in 2015 and continues to contribute significantly to its success.
LaToya Carruthers, CMCA, AMS, Community Association Manager
LaToya graduated from Harrison College with a Bachelor of Business Administration in Accounting. She brings over ten years of experience in customer service and accounting, including her role as Operations Supervisor for Fleet Services at First Advantage. LaToya holds the Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) designations. Since joining Ghertner & Company in 2014, her expertise has been instrumental in supporting efficient property management and ensuring high levels of client satisfaction.
Kerry Chapman, CMCA, Community Association Manager
Kerry earned a Bachelor of Arts in Musical Theatre & Dance from Christopher Newport University. He brings five years of experience in the finance industry, where he served as a Retail Bank Manager, focusing on operations and risk management. Since joining Ghertner & Company in 2018, Kerry has demonstrated a strong commitment to detail and client service. His diverse background and operational expertise enable him to contribute effectively to the company’s continued success.
Stewart Crosby, CMCA, AMS, Community Association Manager
Stewart graduated from American Public University with a degree in Business Management. He brings over 15 years of experience in customer service, including 10 years in management, with a strong focus on client satisfaction and operational efficiency. Stewart holds the Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) designations, underscoring his commitment to professional excellence in the property management industry. Since joining Ghertner & Company in 2021, Stewart has been a valuable contributor to the company’s mission of delivering exceptional service.
Mike Dunigan, Community Association Manager
Mike brings over a decade of experience as a Senior Financial Advisor at Merrill Lynch, where he also led the new advisor training program for the Southern Gulf Region for four years. His professional background includes extensive expertise in team development, leadership, and strategic program management, having held roles such as Program Manager and Senior Branch Manager. Mike’s strong foundation in client service and organizational leadership makes him a valuable asset to Ghertner & Company. He joined the team in 2024 and continues to contribute to its success.
Todd Forsythe, CMCA, AMS, Community Association Manager
Todd brings over 20 years of experience in real estate and property management. He holds an active real estate license with the Tennessee Real Estate Commission and has earned the Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) designations. As a licensed Realtor, Todd is dedicated to protecting homeowners' investments through proactive, hands-on management. He believes strongly in fostering strong, connected communities through clear and effective communication. Since joining Ghertner & Company in 2006, Todd has been a trusted leader and advocate for the communities he serves.
Jared Gamble, Community Association Manager
Jared earned his Bachelor’s degree in Marketing from The University of Tennessee. During his studies, he developed a strong interest in property management and gained hands-on experience managing several properties in Knoxville, Tennessee. Jared began his journey with Ghertner & Company four years ago as a Pool Key Administrator and officially joined the team full-time in 2024. His familiarity with company operations, combined with his practical experience, makes him a valuable asset to the team.
Jeff Henry, Community Association Manager
Jeff is an alumnus of Arkansas State University in Jonesboro and brings over 20 years of experience in multi-family property management. Throughout his career, Jeff has successfully overseen multi-site properties across Memphis, St. Louis, and Nashville. He is highly skilled in management, philanthropy, team building, professional development, and strategic implementation. Known for fostering collaborative work environments, Jeff’s leadership style emphasizes both operational excellence and community engagement. He joined Ghertner & Company in 2022 and continues to drive success through his commitment and expertise.
John Kidd, CMCA, AMS, Community Association Manager
John has a deep understanding of community association management, with a focus on proactive communication, operational efficiency, and resident satisfaction. He holds the Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) designations, reflecting his commitment to professional development and industry best practices. John joined Ghertner & Company in 2003 as a Community Association Manager. With over 30 years of experience spanning the hotel, hospitality, and property management industries, he has a proven track record of managing high-volume operations, delivering exceptional customer service, and building strong client relationships.
Patrick Landrum, Community Association Manager
Patrick is an alumnus of the University of Southern Mississippi and brings a diverse professional background spanning construction, insurance, and customer service. This wide-ranging experience allows him to approach property management with a practical, solution-oriented mindset. Since joining Ghertner & Company in 2017, Patrick has consistently demonstrated a strong commitment to client satisfaction and operational excellence, making him a valued member of the team.
Greg Ledbetter, Community Association Manager
Greg earned his Bachelor’s degree in Business Management from Tennessee Technological University, where he developed an early interest in property management. Through mentorship and industry exposure, he gained valuable hands-on experience that prepared him for a full-time role. Greg officially joined Ghertner & Company in 2024 and brings a strong work ethic, dedication, and passion for community service to his role in property management.
Kerry Ledbetter, CMCA, Community Association Manager
Kerry is a graduate of Tennessee Technological University and brings over 20 years of experience in the hospitality industry. Throughout his career, he has managed hotels affiliated with major brands such as Marriott, Hilton, and IHG. In recognition of his leadership, Kerry served as president of the Rutherford County Hospitality Association in 2008. Demonstrating his commitment to professional excellence, Kerry holds the Certified Manager of Community Associations (CMCA) designation. He joined Ghertner & Company in 2015, where he applies his extensive expertise to support and enhance the company’s property management services.
April Lovik, Community Association Manager
April attended Mott Community College and Baker College, building a strong foundation in administration and project management. She dedicated 10 years to the Opryland Hotel, where she served as Benefits Coordinator for the HR Director and Administrative Assistant to the Director of General Jackson. Following her tenure at Opryland, April spent 17 years at RR Donnelley in the printing industry, where she specialized as a Project Manager with a focus on accounting integration. She joined Ghertner & Company in 2019, bringing her diverse experience and strong organizational skills to the team.
Rebecca Massaro, CMCA, AMS, Community Association Manager
Rebecca attended the University of South Florida and was a Licensed Community Association Manager in Florida for 12 years. She holds the Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) designations, underscoring her commitment to professional excellence. Since joining Ghertner & Company in 2016, Rebecca has brought extensive experience and dedication to the communities she manages, consistently striving to enhance resident satisfaction and operational efficiency.
Keene Miller, CMCA, Community Association Manager
Keene majored in Mass Communication and Advertising at Middle Tennessee State University. Before transitioning into property management, she owned and operated an entertainment and film company for fifteen years and later managed recording studios. With over a decade of experience in property management, Keene has successfully overseen a diverse portfolio that includes apartment communities, mountain resorts, high-rise condominiums, mixed-use properties, and residential associations. She holds the Certified Manager of Community Associations (CMCA) designation, reflecting her dedication to professional excellence. Keene joined Ghertner & Company in 2019, where she continues to leverage her broad experience and leadership skills to enhance community operations and resident satisfaction.
Damon Morris, CMCA, AMS, Community Association Manager
Damonstudied Business and Criminal Justice at Columbia State and holds the Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) certifications. An Eagle Scout and licensed pilot, Damon brings dedication, discipline, and a strong work ethic to managing some of his hometown’s finest communities. Damon began his property management career with The Magnolia Group and joined Ghertner & Company in 2011. He is deeply committed to upholding Ghertner & Company’s high standards of excellence in every aspect of his work.
Summer Morris, Onsite Property Manager
Summer brings 18 years of experience in Facilities and Operations management, including her work with a global clinical research company and as a Franchise Business Coach. Her expertise in leadership, process optimization, and team performance enhancement positions her as a valuable asset to Ghertner & Company. Since joining the team in 2024, Summer has contributed to streamlining operations and driving the company’s continued growth and success through her strategic approach and dedication.
Jay Moyer, Community Association Manager
Jay graduated from the University of Tennessee with a degree in Hospitality Management and holds the Certified Hotel Administrator (CHA) designation, underscoring his deep expertise in the hospitality industry. Prior to joining Ghertner & Company in 2021, Jay served as Vice President of Westmont Hospitality Group and gained valuable firsthand experience in community association management through his role as Vice President on his former community’s board. This unique combination of hospitality leadership and community governance provides Jay with a practical and insightful perspective, enhancing his effectiveness in managing and supporting the communities he serves.
Demetria Nunley, CMCA, AMS, Community Association Manager
Demetria earned an Associate Degree in Paralegal Studies from Kaplan Career Institute and holds the Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) designations. With over eight years of experience in the real estate industry, including roles as an Escrow Officer and Closing Coordinator, she also holds an active Tennessee Real Estate License. Demetria’s extensive knowledge, dedication, and industry certifications enable her to effectively enhance and strengthen the communities she manages. She joined Ghertner & Company in 2017 and continues to be a valuable contributor to the team’s success.
Houston Persinger, Community Association Manager
Houston brings extensive hands-on property management experience, having successfully overseen his own portfolio of properties. With a strong background in sales and customer service, he excels at building positive relationships and delivering exceptional client care. Houston’s practical approach and dedication make him a valuable asset in managing and supporting communities effectively.
Tiffany Putman, Community Association Manager
Tiffany holds a Bachelor of Arts in Photography from Carson-Newman College, a certification in Hospitality and Tourism from Florida Atlantic University, and a Master’s of Business Administration in Organizational Leadership from Lipscomb University. With 16 years of experience in hospitality management, Tiffany brings a wealth of expertise in leadership, customer service, and operational excellence to Ghertner & Company. She joined the team in 2022 and continues to contribute her skills toward enhancing client experiences and supporting organizational growth.
Theresa Savich, Community Association Manager
Theresa brings a deep understanding of company operations and a strong commitment to client service, making her a valuable asset in supporting community management initiatives. Known for her detail-oriented approach and dedication to fostering positive relationships, Theresa plays a key role in enhancing the communities she serves. She joined Ghertner & Company in 2023.
Jay Scott, Community Association Manager
Jay is dedicated to fostering strong, well-managed communities through exceptional service and effective communication. He takes pride in supporting both homeowners and board members, ensuring smooth operations and a collaborative environment. Jay’s hands-on approach and commitment to proactive problem-solving make him a trusted partner in maintaining vibrant and thriving neighborhoods. He joined Ghertner & Company in 2021.
Chuck Smart, Community Association Manager
Chuck studied Recreation, Parks, and Tourism at the University of Florida and brings over 25 years of extensive experience in hospitality and hotel management. Throughout his career, he has held key leadership roles at prominent companies such as Marriott, Hilton, IHG, and Choice Hotels. Beyond his professional achievements, Chuck has been actively involved in industry leadership, serving as President of the Rutherford County Hospitality Association and as a dedicated member of the Board of Directors for the Tennessee Hospitality and Tourism Association. He joined Ghertner & Company in 2022, bringing his wealth of expertise and leadership to the team.
Shontel Southard, Community Association Manager
Shontel graduated from the University of Phoenix with a Bachelor of Science in Human Resource Management. Before joining Ghertner & Company in 2022, she gained valuable experience working in human resources within the logistics and corporate sectors. Additionally, Shontel brings over five years of hands-on rental property management experience. Her combined expertise in HR and property management allows her to effectively support both the operational and people-focused aspects of our business.
Travis Southergill, CMCA, Community Association Manager
Travis earned a Bachelor of Science in Finance from the University of Tennessee at Knoxville. Prior to his academic career, he proudly served in the U.S. Marines, where he developed a strong foundation in discipline, leadership, and teamwork. Travis combines his military background with extensive experience in business management, customer service, and construction, bringing a well-rounded and practical skill set to his role. Demonstrating his commitment to ongoing professional development, Travis has earned the Certified Manager of Community Associations (CMCA) designation. Since joining Ghertner & Company in 2019, he has applied his diverse expertise to enhance community operations and ensure exceptional service for clients.
Alton T. Stone, Community Association Manager
Alton brings over 10 years of experience in customer service and management to his role at Ghertner & Company. Known for his dedication, strong work ethic, and passion for delivering exceptional service, Alton consistently fosters positive relationships with clients and colleagues alike. He is committed to upholding the highest standards of integrity while implementing best management practices that prioritize the needs of the community. Since joining Ghertner & Company in 2024, Alton has been a valued contributor to the company’s mission of excellence and client satisfaction.
Janice Tantaris, CMCA, AMS, Community Association Manager
Janice holds a Bachelor of Science in Advertising and Marketing from Middle Tennessee State University. With over 30 years of professional experience in management, marketing, and finance, she brings a well-rounded and strategic approach to community association management. Janice’s commitment to excellence is reflected in her Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) certifications. Since joining Ghertner & Company in 2003, she has successfully managed a diverse portfolio of homeowners associations, consistently delivering high-quality service and fostering strong community relationships.
Jackie Trosper, Community Association Manager
Jackie graduated from Bowling Green State University with a Bachelor of Science in Education. She spent ten years dedicated to special education teaching at Nashville’s LEAD Public Schools, where she developed strong communication and organizational skills. Jackie also gained valuable experience in the real estate industry while managing closings and escrow accounts at Wagon Wheel Title. She joined Ghertner & Company in 2023, bringing a unique blend of education and real estate expertise to her role.
Reggie Tullis, CMCA, AMS, Community Association Manager
Reggie earned his Bachelor of Science Degree in Business Administration from the University of Tampa. After serving in the United States Air Force, Reggie began his career in the Airline Catering Industry, serving as Vice President of Dobbs International, Airline and Airport Service Division. He also has experience in the hospitality industry where he served as Director of Operations for Drury Hotels and Vice President/Managing Partner of Charlestown Management Company. Reggie also served as Director of Operations for Johnny Walker Hospitality Group prior to joining Ghertner Company in 2006. He now serves as a Portfolio Manager working with HOA’S in highrises, townhomes, and single-family communities.
Bob Welborn, CMCA, AMS, Community Association Manager
Bob graduated from Charleston Southern University with a Bachelor of Science in Business Management. With 28 years of extensive experience in hospitality management, Bob has worked with renowned organizations such as Crestwood Suites, Days Inn, and Hotel Equities Group. His diverse background has equipped him with strong operational, customer service, and leadership skills. Since joining Ghertner & Company in 2013, Bob has continued to demonstrate his dedication to professional excellence, holding both the Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) certifications. His commitment to quality management and client satisfaction makes him a valuable asset to the team.
Jennifer Williams, CMCA, Community Association Manager
Jennifer brings a well-rounded background in property management, with expertise spanning single-family homes, townhomes, and condominiums. Her previous experience in sales, administration, and customer service further strengthens her ability to deliver exceptional client support and operational efficiency. Jennifer holds a Bachelor of Science degree in Criminal Justice from Sam Houston State University and has earned her Certified Manager of Community Associations (CMCA) designation. Since joining Ghertner & Company in 2021, she has contributed six years of community management experience, playing a key role in supporting the success and satisfaction of the communities she manages.
Daniel Bethke, Community Association Onsite Manager
Daniel is a graduate of Limestone College and originally from Charleston, South Carolina. With a background in education and sports management, Daniel transitioned into property management in 2020 with the Irvine Company in Southern California. His experience in high-demand markets laid a strong foundation for his success in community management. After relocating to Tennessee, he joined Ghertner & Company in 2023. Daniel and his family are proud to call Tennessee home and are excited to be part of the local community.
Stephanie Duke, Community Association Onsite Manager
Stephanie attended Volunteer State Community College and brings over 25 years of experience in the hospitality industry to her role. Her strong background in customer service and operations has made her a valuable asset to both residents and colleagues alike. Stephanie joined Ghertner & Company in 2008 and currently serves as the On-site Property Manager at Werthan Mills, where she is known for her hands-on approach, professionalism, and dedication to community satisfaction.
Ann Fragetta, Community Association Onsite Manager
Ann is a seasoned On-site Community Manager with a focus on large-scale single-family and townhome communities since 2011. Prior to entering the property management industry, she spent over 13 years in project management with IBM Global Financing, where she developed strong organizational and client service skills. Known for her professionalism, responsiveness, and commitment to community success, Ann has been a valued member of Ghertner & Company since 2014.
Natalie Gray, Community Association Onsite Manager
Natalie brings over 10 years of experience in residential property management, having advanced from leasing agent to manager through dedication and expertise. She is also a licensed Realtor and an active member of the Greater Nashville Association of Realtors. Natalie joined Ghertner & Company in 2024 and continues to provide exceptional service to the communities she manages.
Mitchell Hesson, CPO, Onsite Property Manager
Mitchell brings 14 years of comprehensive construction expertise to our team, having worked in diverse roles including Superintendent, Foreman, Cabinet Maker, and Carpenter. His hands-on experience across multiple facets of construction provides a strong foundation for his work in property management. Additionally, Mitchell holds the Professional of Occupancy certification, reflecting his commitment to industry excellence. Since joining Ghertner & Company in 2012, Mitchell has been a valuable asset, contributing his skills and dedication to the success of our communities.
Roy Nunley, Onsite Property Manager
Roya native of Lebanon, Tennessee, brings 22 years of experience in the multifamily housing industry. Beginning his career as a leasing professional in 2000, Roy has dedicated himself to various roles within the multifamily housing sector, building deep expertise along the way. Outside of work, he is a passionate animal lover and an active member of the LGBT Metro Nashville Softball Association. Roy enjoys spending time outdoors and cherishing moments with his fur babies. He joined Ghertner & Company in 2014 and continues to be a valued member of the team.
Camille Persinger, Community Association Onsite Manager
Camille graduated from the University of Tennessee at Martin with dual Bachelor’s Degrees in Business Marketing and Business Management. Known for her dedication and reliability, Camille excels in organization, prioritization, and multitasking, consistently delivering high-quality work with efficiency and independence. Her strong work ethic and attention to detail make her a valued contributor to the team. Camille joined Ghertner & Company in 2024 and continues to support the company’s mission with professionalism and commitment.
Valerie Williams, Community Association Onsite Manager
Valerie brings over 10 years of experience in property management, with expertise spanning both multi-family and single-family homes. She began her career as a leasing consultant, where she developed strong customer service and communication skills that have been essential in her transition to property management roles. Valerie’s hands-on experience and commitment to resident satisfaction allow her to effectively oversee day-to-day operations and foster positive community environments. She joined Ghertner & Company in 2024 and continues to contribute to the success of the communities she manages.
Ashley Boys, Community Associate
Ashley is currently pursuing a degree in Industrial and Organizational Psychology at Middle Tennessee State University. She brings several years of management experience, which has equipped her with strong leadership, communication, and problem-solving skills. Since joining Ghertner & Company in 2021, Ashley has applied her academic knowledge and practical experience to support efficient operations and enhance team and client engagement.
Grace Claudy, Community Associate
Grace holds a Bachelor of Science in History from Tennessee Technological University and brings over five years of experience in land development and historical preservation. Her unique background provides valuable insight into property and community management, particularly in maintaining the character and integrity of residential developments. Grace joined Ghertner & Company in 2022 and continues to contribute her knowledge and attention to detail to the communities she serves.
Danielle Hayes, CMCA, AMS, Community Associate
Danielleis a graduate of Florida Southwestern State College and brings a strong professional background in land development. Since joining Ghertner & Company in 2016, Danielle has demonstrated her commitment to excellence by earning the Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) certifications. Her expertise and dedication make her a valuable asset to the communities she manages.
Cory Malone, Community Associate
Cory grew up in Orlando, Florida, and graduated from Florida State University in 2012. Passionate about traveling, the outdoors, live music, and exploring great breweries, Cory balances his active lifestyle with family life. He is happily engaged and a proud father to a wonderful son. Cory rejoined Ghertner & Company in 2023, bringing renewed energy and dedication to the team.
Neshonne McDonald, Community Associate
Neshonne is a native of Paris, Tennessee, and currently resides in Huntsville, Alabama. She attended Alabama A&M University and brings a diverse professional background in business management, customer service, and over 25 years of experience in the cosmetology industry. Known for her strong interpersonal skills and client-focused approach, Neshonne joined Ghertner & Company in 2024, where she continues to apply her experience and dedication to serve communities with excellence.
JaQuar McMickle, Community Associate
JaQuar earned a Bachelor of Business Administration in Accounting from Austin Peay State University. While in college, he co-founded two companies, demonstrating an early passion for entrepreneurship and innovation. With over eight years of business ownership and leadership experience, JaQuar brings strong management skills, strategic thinking, and a results-driven mindset to his role. He joined Ghertner & Company in 2024 and continues to apply his entrepreneurial background to support operational excellence and client satisfaction.
Debbie Oaks, Community Assoicate
Debbie brings extensive experience in national property management, with over 17 years focused on customer service, training, and team development. Her strong background in building client relationships and mentoring professionals has contributed to the success of the teams and communities she has supported. Debbie joined Ghertner & Company in 2023, where she continues to apply her expertise to enhance service delivery and operational efficiency.
Bethany Sims, Community Associate
Bethany is originally from Columbia, Tennessee, and studied Clinical Psychology at Kaplan University. She brings several years of retail management experience, where she developed strong leadership, customer service, and organizational skills. Since joining Ghertner & Company in 2021, Bethany has continued to apply her people-focused background to support community engagement and efficient property management.
Nikolaos Tantaris, Community Associate
Nikolaos brings 20 years of experience in customer service and management, with a proven ability to build strong client relationships and lead effective teams. His deep local knowledge and commitment to service excellence enable him to foster meaningful connections within the communities he supports. Nikolaos joined Ghertner & Company in 2023 and continues to contribute to the company's mission of delivering outstanding property management solutions.
Emily Anthony, Community Association Manager Administrative Assistant
Emily, a Nashville native, earned her Bachelor of Arts degree in English from the University of West Florida in Pensacola. She received her Master of Arts degree in Theological Studies from Trinity International University in Deerfield, IL. She worked in various non-profit and ministry roles before joining Ghertner & Company in 2020.
Annetta Bevill, Community Association Manager Administrative Assistant
Annetta traveled the world as an Air Force wife for 20 years, before settling in Tennessee. She worked in the field of Education for over 16 years. She earned a Master of Business Administration from Bethel University and later served as a faculty member. Annetta started her new career with Ghertner & Company in 2019.
Zoe Bradshaw, Community Association Manager Administrative Assistant
Zoe is a Middle Tennessee native who's found a home in the world of property management. She brings a wealth of customer service experience amassed over 7 years. With a recently acquired bachelor’s degree in healthcare administration from Middle Tennessee State University, she is adept at balancing administrative skills with a people-first approach. She joined Ghernter & Company in 2023.
Juan Carey, Community Association Manager Administrative Assistant
Juan, a native of western Kentucky, earned a Bachelor of Science Degree in Political Science at Murray State University. Juan worked in the hospitality industry for over 23 years, and 20 of those years as General Manager of various hotels. He joined Ghertner Maintenance and Remodeling in June of 2011 as their office manager. In December of 2016, Juan joined the Accounting Department and in 2021 he joined the Administrative Assistant Team.
Stephanie Fann, Administrative Assistant Lead
A native of Middle Tennessee, Stephanie attended Western Kentucky University before working in client billing and customer service. She joined Ghertner & Company in 2015.
Brittany Hawn, Community Association Manager Administrative Assistant
Brittany, a Native of Middle Tennessee, joined Ghertner & Company in 2023. She has over 18 years of experience assisting professionals in healthcare and education.
Tabitha Maxwell, Community Association Manager Administrative Assistant
Tabitha, a native of Nashville, TN, graduated with a degree in Accounting. She worked as a Sales Coordinator and in administration for 24 years in the home building industry. Tabitha joined Ghertner & Company in 2023.
Natalie Miller, CMCA, AMS, Community Association Manager Administrative Assistant
Natalie Miller, an Illinois native, joined Ghertner & Company in 2022 with 13 years of experience in the community association management industry.
Michael Murphy, Community Association Manager Administrative Assistant
Michael, a Nashville native, earned his Bachelor of Science from the University of Tennessee at Chattanooga in 2010. Michael joined Ghertner & Company in 2022.
Francesca Murray, Community Association Manager Administrative Assistant
Francesca, originally from Monterey, California, worked as a real estate assistant for five years prior to joining Ghertner & Company in 2022.
Lisa Rhodes, Community Association Manager Administrative Assistant
Lisa provides assistance by offering administrative support for condominium and homeowner association managers. She earned an Associate Degree from Middle Tennessee State University, and she has over 30 years of administrative experience. Lisa joined Ghertner & Company in 2005.
Onel Semple, Community Association Manager Administrative Assistant
Onel, who is originally from Guyana in South America, earned a Bachelor of Science degree in Healthcare Administration from Middle Tennessee State University. She has over five years of customer service experience. Onel joined Ghertner & Company in 2022.
Kayla Swanson, Marketing Specialist and Administrative Assistant Lead
Kayla, who is from Louisville, Kentucky, earned a Bachelor of Arts in News and Editorial Journalism at Western Kentucky University. She has over five years of communications/writing experience and was an administrative assistant for three years before joining Ghertner & Company in 2019.
Jasmine Vongsa, Administrative Assistant Lead
Jasmine, a Nashville native, earned her Associate Degree in Business Administration at Motlow State Community College. She has over six years of experience in operational support. She joined Ghertner & Company in 2021.
Erica Willis, Administrative Assistant Lead
Erica earned a Bachelor of Science Degree in Sociology and a Masters in Public Administration from the University of Memphis. She had five years of experience in residential leasing and property management before joining Ghertner & Company in 2014.
Megan Baggett, Closings Supervisor
Megan, a graduate of Springfield High School, worked in real estate for two years, and joined Ghertner & Company in 2016.
Russell Baltz, Senior Billing Specialist
Russell started at Ghertner & Company in 2002 in the accounting department as support to Theodora Winkler, and currently specializes in client receivables. Russell studied Social Sciences at Cumberland University. Prior to his career at Ghertner & Company, Russell worked for twelve years in management at a grocery warehouse where he developed his skills in communication and customer service.
Claire Belk, Receivables Coordinator
Claire is originally from Birmingham, Alabama. She relocated to Nashville in the 90’s when she began her own photography business while raising a family. She also worked as a legal assistant at a law firm and as a legal collection specialist at a financial institution prior to joining Ghertner & Company in 2018.
Dennis Burns, Staff Accountant
Dennis is originally from Chicago, Illinois. He moved to Tennessee in 2023 and joined Ghertner & Company in 2024.
Alicia Childs, Payables Processor
Alicia joined Ghertner & Company in 2021. She has a Certificate of Business Administration with an emphasis in Accounting. She is an avid bowler in her free time.
Lori Denton, Receivables Coordinator
Lori has over 12 years of experience in accounts receivable. She joined Ghertner & Company in 2020.
Schycheeree Gilbert, Receivables Supervisor
A life-long Nashville resident, Schycheeree attended Nashville Tech and later Branell Business College, where she earned a Certificate in Secretarial Science. Before joining Ghertner & Company in 2013, she worked as an office manager at both Braun Construction and Fresh Start Restoration, where she specialized in collections and insurance claim processing.
Brigid Jordan, Payables Coordinator
Brigid, a Nashville native, earned an Associate Degree in Fashion Merchandise from Bauder Fashion College in Atlanta, Georgia. She has over 20 years of experience in Customer Service. She joined Ghertner & Company in 2022.
Kelly Mills, Senior Accountant
Kelly is a native Nashvillian who graduated from Middle Tennessee State University with a Bachelor of Science in Education. Before joining Ghertner and Company in 2003, she worked for American Airlines in Fuel Accounting at O’Hare International Airport in Chicago. She is responsible for financial reporting, banking transactions, and corporate business reporting for the community associations that we manage.
Tiffany Morgan, Accounts Payable Coordinator
Tiffany, a native of Illinois has 11 years of experience as a Orthopedic Technologist through the American Society of Orthopedic Professionals. She relocated to Tennessee in 2019 and has been with Ghertner & Company since 2023.
Krystal Smith, Receivables Specialist
Krystal, a Kentucky native, has lived in Tennessee since 2014. She attended Western KY University and studied exercise science. She joined Ghertner & Company in 2020.
Rhonda Norman, Senior Accountant
Rhonda, who earned her Associates Degree in Accounting from Volunteer State Community College, joined Ghertner & Company in 2008. She provides accounting and financial analysis assistance in the Finance/Accounting department.
Candie Seratt, Leasing Specialist
Candie, a Michigan native, has resided in Tennessee since 1996. Her experience includes over 10 years in restaurant management and almost a decade in apartment management. She joined the Ghertner family in 2021.
Kim Tantaris, Payables Supervisor
Kim holds a Bachelor of Science degree in Management from Stephen F. Austin State University. She is responsible for financial reporting and invoice/check processing. Kim began her career at Ghertner & Company in 2007.
Kennedi Tubbs, Receptionist
Kennedi, a Nashville native, earned a Bachelor's Degree in Criminal Justice from South Carolina State University. She joined Ghertner & Company in 2021 as a Pool Key Admin. She was hired as a full-time associate in the Homeowner Service Center in 2023.
Mark Taylor Jr, Accounting Clerk
Mark is a native Tennessean. He attended Nashville State Community College and earned an Associate of Applied Science in the program of Administrative Professional Technology. He joined Ghertner & Company in 2018.
Elizabeth Walston, Senior Accountant
Elizabeth graduated from Volunteer State College with a Major in Accounting. She brings over 24 years of experience in accounting and customer service. Elizabeth is a first generation immigrant from Ukraine, she loves traveling and spending time with her family. She joined Ghertner & Company in 2023.
Rachel Brenner, Accounting
Rachel began her career at Ghertner & Company in 1994. She attended the University of Illinois where she studied Art, Speech Communication and Theater. Rachel has assisted in multiple areas throughout her tenure at Ghertner & Company. She currently has accounting responsibilities for the corporate office and the various apartment properties which the company manages
Coby Holiday, Accounting
Coby, an Arkansas native, has lived in Tennessee since 2008. Coby graduated from Western Kentucky University with a Bachelor's in Accounting and has his certification in Financial Planning. Coby joined Ghertner in 2024
Connor Smith, Accounting
Connor has worked in Financial Analytics and Account since 2018 with a BS degree in Accounting achieved from TTU. Connor brings his experience of Corporate Finance and passion for Data Analytics to Ghertner, generating valued information to drive decision making.
Alaina Beard, Home Services Center Supervisor
Alaina is a Nashville native and has a Master's degree in Criminal Justice. She has over 10 years of call center management experience. Alaina enjoys working in the customer service arena and prides herself on providing customers with exceptional experiences. She enjoys working with and alongside people that strive for a “we” experience. Alaina joined Ghertner and Company in 2021.
Billie Davis, Homeowner Services Representative
Billie has lived in the Nashville area since 2004, and she has worked in the call center customer service industry since 2014. Prior to that, she worked in the hotel and banking industries. She joined Ghertner & Company in 2021.
Brandon Garner, Homeowner Services Representative
Brandon is a Middle Tennessee native. He previously worked as an Inside Sales Supervisor at Lincare for over 9 years. He joined Ghertner & Company in 2021
Kim Petty, Homeowner Services Representative
Kim joined Ghertner & Company June 2022. She has lived in a Ghertner Managed property since 2017. She has over 25 years in manufacturing experience and brings a unique perspective to the homeowner service center.
Eric Warren, Information Technology
Eric joined Ghertner & Company in 2003. Eric's main responsibility is creating and maintaining line-of-business applications for corporate use.
Andy Locke, Information Technology
Andy joined Ghertner & Company in 2022. A Nashville native, Andy obtained his Bachelor of Science degree in Computer Information Systems from Austin Peay State University, with an emphasis on Information Security & Assurance and Networking. He also has several years of retail customer service and management experience with Kroger and Walmart. His duties include IT support and general IT operations.
