Board Meeting Minutes 101

Board meetings are essential within any HOA. However, they take a lot of time, focus, and energy from serving board members, who are volunteers with their own lives outside of the board.

Meetings can run long, and a lot of action can happen. Between motions being made to community discussions and votes, it’s easy for information to get lost in the shuffle for your board.

This is where taking proper meeting minutes comes into play. Consider them your official record of the action at the meeting, and a line of defense if questions arise.

Let’s dig into the right way to approach board meeting minutes

What Are Board Meeting Minutes?

Consider your minutes the formal written record of the actions taken at your meeting. They summarize the decisions and motions made during the meeting. 

Even more important, they are confirmation that the board followed all proper procedures during the meeting.

Many board members confuse minutes with transcripts that capture every comment made. Remember, you’re not recording word-for-word, just the main meat of your meeting.

Here’s a quick snapshot of what your typical board minutes should include:

  • Date, time, and location

  • Attendance and confirmation of quorum

  • Motions made and who seconded them

  • Voting results

  • Action items and adjournment time

Once your board approves the minutes, they become part of the association’s permanent and public records.

As a public record, minutes can be reviewed by homeowners, auditors, attorneys, or courts if needed.

The Meaning Behind the Minutes

At their core, board meeting minutes protect the association.

First, they demonstrate that the HOA board fulfilled its fiduciary duty. If a decision is questioned months or years later, the minutes show that the board discussed the issue and voted properly.

Minutes also keep up community continuity. Your HOA board members will change over time. Minutes serve as living history that new members can review when learning about the meaning behind past decisions.

Third, they support transparency. Homeowners may not attend every meeting, but approved minutes give them insight into what occurred.

Finally, your minutes reduce disputes. When the inevitable confusion arises about a motion or vote, the minutes are there to provide clarity.

Taking Effective Minutes at a Board Meeting

Good minute-taking begins before the meeting starts.

Review Your Agenda

Every board meeting has an agenda to follow. Take some time to review it and use it as your outline. This will help you structure your minutes and keep them organized.

Focus On Actions

Personalities can run high during board meetings. Set the egos aside and record the actual action. 

Record the following:

  • Motions

  • Voting Results

  • Who made and sounded each motion

  • Confirmation of passed or failed motions

Keep it Neutral

As juicy as the drama may sound, keep the emotional language and side conversations out of your minutes. Opinions change, and your minutes are public record. Keeping them factual and neutral is the goal.

Here’s an example of appropriate minute neutrality.

Instead of: “Several board members strongly disagreed with the landscaping proposal.”

Write: “The board discussed the landscaping proposal. A motion to approve the contract was made and failed by a vote of 2–3.”

Draft at the Right Time

You never want to wait for drafting meeting minutes. Draft them immediately after the meeting while the experience is fresh in your mind.

Review for clarity. Distribute to the board for approval at the next meeting.

The Finer Points…

  • Consistency matters

  • Use the same format each time

  • Keep language steady and professional.

For every HOA board member, understanding how to properly document meetings is part of responsible leadership.

Clarify Your Board Meeting Minutes with Ghertner & Company

Well-prepared minutes lead to better meetings. When discussions are documented clearly, boards spend less time rehashing old topics and more time planning ahead.

At Ghertner & Company, we support associations by helping boards stay organized, informed, and prepared. 

Our experienced association management team will prepare meeting minutes for communities unless the board prefers to handle them directly. We can assist with meeting preparation, documentation standards, and governance best practices.

If your board would like guidance on improving board meeting minutes or overall meeting structure, our team is ready to help. Contact us today to learn more about our services.


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HOA Spring Maintenance Checklist: Preparing Your Community for the Season

Spring is in the air, and with warmer temperatures and longer days, getting out and enjoying your neighborhood amenities like your pool and playground is important, but so is maintaining those areas and more with HOA spring maintenance.

Unfortunately, your common areas won’t maintain themselves. Without a plan of attack, the smaller issues can become expensive repairs.

A structured HOA maintenance checklist helps your board stay organized, protect property values, and keep residents proud of where they live.

Let’s walk through what we include when we help associations with spring cleaning.

Why Worry About HOA Maintenance?

HOA maintenance isn’t just about keeping up with the Jonses; it’s about preventing the little problems from snowballing into an avalanche.

Staying ahead of seasonal tasks reduces liability risks, extends the life of your important shared assets, and helps you avoid emergency spending.

From repairing cracked sidewalks to neglected landscaping, taking care of these problems in the spring is very important. Think of spring cleaning as a reset button after a hard winter where the weather prevented critical maintenance.

Consistent HOA maintenance also builds trust. Your homeowners notice when landscaping is trimmed, amenities are clean, and lighting works. It communicates care. And care protects value.

Our HOA Maintenance Checklist

Every association has its unique needs. Whether yours has a pool, clubhouse, or retention ponds, you’ll need a maintenance checklist to stay on top of your duties.

Let’s take a look at some of the “must-dos” for your spring cleaning review.

Interior of Common Areas

Shared indoor spaces like fitness centers or clubhouses are the first places to start cleaning. Our first stop will be to inspect your HVAC system now. Temperatures are still moderate but will rise. You don’t want your owners stuck in the heat. 

Your HVAC inspection should include:

  • Replacing filters

  • Schedule professional servicing early, not during the first heat wave.

  • Check fire alarms, extinguishers, and emergency lighting

  • Confirm inspections are current

Next, examine flooring, walls, and ceilings for water stains or cracks. Small leaks often show themselves after winter storms.

Make sure the location is clean:

  • Clean windows

  • Dust vents

  • Deep clean restrooms and kitchens

These spaces all see frequent use. Therefore, spring is the best time to freshen them up for the busier seasons.

Exterior of Common Areas

You want your exteriors to pop for visitors. This means that your association’s outdoor spaces require the most visible maintenance in spring.

Start with landscaping:

  • Remove fallen branches

  • Prune trees

  • Trim shrubs away from walkways and buildings

  • Apply fresh mulch where needed

Beyond landscaping, it helps to inspect your exterior zones and maintain them where needed. This includes:

  1. Irrigation systems

  2. Broken sprinkler heads 

  3. Waste water

  4. Damaged turf                                                                                         

Examine sidewalks, curbs, and parking areas. Look for cracks, potholes, or uneven sections that could create trip hazards.

  • Clean gutters and downspouts on shared buildings. Confirm water drains away from foundations.

  • Power wash sidewalks, pool decks, and entry monuments. Dirt accumulates slowly. Residents notice when it disappears.

  • If your community has a pool, inspect fencing, gates, and safety signage. Schedule equipment checks before opening day.

Don’t forget your lighting! You need to keep your HOA well-lit. Replace burned-out bulbs and confirm timers operate correctly.

Spring HOA maintenance is about seeing what winter left behind—and fixing it before summer use increases.

Spring Maintenance Tips

A checklist is helpful, but how you execute it is the real way to make a change.

Organize a Community Cleanup

Consider hosting a volunteer cleanup day. This is a great way to create a connection with neighbors and build a sense of pride within your association.

Provide gloves, trash bags, and clear assignments. Residents who participate tend to take greater pride in the outcome.

Hire Vendors Early

Spring books fast, so you want your vendors all on board as soon as possible. Landscapers, pool technicians, and pressure washing crews fill schedules quickly.

Review contracts. Confirm service dates. If bidding is required, start early so work begins on time.

Delays cost more than money. They create frustration.

Partner With Ghertner & Company to Tackle Spring Maintenance With Ease

If your board feels stretched thin, professional support can make seasonal planning easier. An experienced HOA management company tracks vendor schedules, oversees inspections, and keeps maintenance from falling through the cracks.

At Ghertner & Company, we’ve supported associations for decades. We help boards create practical HOA maintenance schedules that protect assets and keep communities operating smoothly.

Spring should feel fresh—not overwhelming.

Seasonal care keeps your association strong. With a clear HOA maintenance checklist and steady follow-through, your community will be ready for everything warmer weather brings.

If your board would like guidance in creating or refining its spring plan, contact Ghertner & Company to learn how we can help support your HOA maintenance efforts this season.


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Supporting Middle TN’s Children: Ghertner & Company Donates to Our Kids

As part of its Giving Back to the Community Initiative, Ghertner & Company donated $600 to Our Kids. For over 19 years, Ghertner & Company has supported this local Middle Tennessee nonprofit that provides free medical evaluations and crisis counseling to children across the region. In 2025, Our Kids renovated its space, providing new, welcoming meeting and exam rooms for clients. In 35+ years of work, Our Kids has evaluated more than 31,000 children. To learn more and support Our Kids, visit www.ourkidscenter.com.


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A Homeowner's Guide To Community Association Finances

At the end of each year, community association Boards of Directors work to create a budget for the upcoming year, including setting the community association fees that each homeowner is required to pay. While paying dues isn’t the most appealing aspect of living in a community association, the financial support of all homeowners is crucial to the community’s success. To help you better understand community association finances, we’re answering some commonly asked questions.

What financial accounts does my community association have?

Every association has at least two accounts, an operating account and a reserve account. The operating account is similar to your personal checking account, with funds used to cover day-to-day expenses for your community.  The reserve account is similar to your personal savings account, with funds used to cover large capital projects or other HOA expenses. Healthy reserve accounts play a crucial role in helping communities avoid special assessments and addressing long-term needs. For condos and townhomes, it is recommended that a minimum of 10% (or more if needed) of your income be allocated to reserves.

What expenses do my community association fees cover?

This varies among communities, but can include insurance, administrative fees, legal fees, landscaping, utilities, or common area maintenance, as applicable.

How does the board determine the annual budget and the price of community association fees?

Your board uses financial reports from the current year and previous years, along with updated pricing for the coming year’s contracts for various services, and the board’s financial goals for the community to set your fee. Whether your community association fee stays the same or increases for a given year is driven by your community’s individual circumstances. Inflation increases in maintenance costs and general overhead, capital improvements, and the overall economic environment all affect your community’s fees.

How do reserve studies aid the board in making financial decisions for the community?

Reserve studies assess the condition and longevity of a community’s common elements—ranging from a pool or clubhouse to the shared buildings/roofs of a condominium or townhome. It provides a financial plan for the community, considering the anticipated replacement costs of various items and the timing of their replacement. Reserve studies help your board fulfill its fiduciary duty to the community and make informed financial decisions for both short-term and long-term needs.

Why does my community association need insurance, and how does it impact community association finances?

Community association insurance ensures that the structures, services, and amenities you rely on (and your community association fees pay for) remain protected, no matter what happens. Due to rising labor and material costs, as well as an increase in natural disasters across the U.S., insurance rates are increasing. If your community files a claim, rates may be higher, resulting in higher HOA fees

Understanding what your community association fees support is the first step toward appreciating their value. Your board is committed to using these funds responsibly for the success of your community. Your financial participation is an investment in your shared community.

*Please note that each community association’s fees are different. Please review your community’s financials and budget by logging in to portal.ghertner.com.


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Ghertner & Company Gives Back to Community Through Food Drive

Ghertner & Company is proud to support our community when needs arise. Our team recently collected food and hygiene supplies for The Branch of Nashville. This local food pantry serves families and individuals across southeast Nashville, donating 1.3 million pounds of food annually. Several boxes of items were donated to the organization that will help families in need. Thank you to our associates who donated!

To learn more about The Branch, please visit https://www.thebranchofnashville.org/.


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CAI TN LAC Members Advocate for Community Associations on Capitol Hill

Legislation at all levels of government has a direct impact on community associations. The Community Associations Institute (CAI) actively educates legislators on these vital self-governing entities through its state and national Legislative Action Committees (LACs).

Members of the CAI Tennessee LAC recently joined over 200 other LAC members in Washington, D.C., for the 2025 CAI Congressional Advocacy Summit.

These community association industry leaders held impactful meetings with 82 representatives and 64 senators. Their mission was to discuss critical policy issues affecting the community association industry, including the professionals who work within it and the residents who call these communities home.

Jaye Kloss, Ghertner & Company’s Director of Social Media and Marketing, has chaired the CAI TN LAC for four years. Kloss and committee members, HOA attorney Scott Weiss, and former Ghertner & Company community board member Linda Southergill. met with staff for Tennessee Congressman Scott Desjarlais and Senators Bill Hagerty and Marsha Blackburn to discuss issues impacting community associations across the state.

For more on CAI’s national policy priorities and the issues championed at the summit, visit https://bit.ly/caipolicypriorities.


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The Power of Partnership: Annual Trade Show Empowers Board Members

One of the many benefits of working with a community association management company is access to a wide range of association vendors. Ghertner & Company prides itself on providing board members with opportunities to meet new vendors, and our trade show every fall is their most significant chance to do so.

We had a record 43 vendors in a variety of specialties at our 12th annual trade show, who shared their services with over 100 board members and associates. We also held three workshop sessions for board members to enhance their association knowledge, enabling them to lead their communities better. Workshop topics included the account delinquency process, home repairs for water damage, and the importance of HOA insurance.

Thank you to all those who participated, including our vendor sponsors and workshop speakers, for making this day beneficial for our board members.


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Golf Classic Brings Board Members, Vendors Together for Day on the Course

The heart of every community association is its Board of Directors. These volunteer leaders work hard to lead and make decisions in the best interests of their community. Ghertner & Company loves to celebrate board members’ efforts and recently did so during our second annual golf classic.

Over 100 board members joined us for a free day of golf at Old Hickory Country Club. The day included competitive longest drive and closest-to-the-pin contests, along with prizes for the top three teams.

Beyond the fairways, board members used this time to connect with trusted industry partners at sponsored holes, discussing critical community solutions and networking for the year to come. Additionally, our 19th Hole Party invited non-golfing board members to the event, providing them an opportunity to mingle with one another.

Thank you to all the board members, associates, and vendor sponsors who made this day a success!


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Ghertner & Company Supports Nashville Parks Foundation

Giving back to the communities we serve is an important value of Ghertner & Company. Each quarter, we identify a local non-profit to which we will donate $500.

This quarter, we are partnering with the Nashville Parks Foundation in its mission to promote wellness, create community, and increase prosperity in Nashville. Our donation will support programming and improvements to the 189 parks, 27 community centers, and other amenities throughout Metro Nashville.

For more information about the Nashville Parks Foundation and to see how you can offer support,  visit https://www.nashvilleparksfoundation.org


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Strong Vendor Partnerships: The Backbone of Community Association Success

By Dr. Angela Stone, CMCA, AMS | Director of Education & Development

In community associations, vendors may often work behind the scenes, but their impact is front and center. From landscaping and roofing to general maintenance and repairs, vendors influence everything from curb appeal to safety and long-term asset preservation. For boards, ensuring the right vendors are in place isn’t just helpful, it’s essential.

At Ghertner & Company, vendor management is one of the most critical services provided to the communities we manage. Our role goes far beyond simply recommending a contractor. We bridge the gap between vendors and associations, helping to identify, evaluate, and monitor qualified professionals who can meet the specific needs of a property while also protecting the association from unnecessary risk.

Most of the vendors we work with come to us as referrals from our team of experienced managers, which gives us access to a broad, proven network of professionals. But regardless of how a vendor is introduced, every one of them must complete a standardized vendor packet and provide proof of general liability and workers' compensation insurance before performing any work. This process is in place for one clear reason: to ensure the association is protected from liability.

It’s not uncommon for a board to have “a guy” they trust for a certain job, but if that person lacks proper insurance coverage, even a simple repair could expose the association to litigation. We’ve seen how easily good intentions can create bad outcomes when proper vetting is skipped. Our job is to prevent that.

In addition to initial onboarding, we monitor vendor compliance over time, verifying insurance coverage annually and tracking performance to ensure work is completed at the standard our clients expect. If a vendor fails to meet expectations or puts an association at risk, we do not continue the relationship.

The vendor relationships that matter most are the ones built on professionalism, reliability, and trust. These relationships help build strong relationships between Ghertner & Company and the associations we serve. Strong vendor partnerships often take years to develop, but they pay off in long-term consistency, responsive service, and fewer headaches for everyone involved.

Our team maintains a dynamic list of vendors across key service categories. These vendors have earned their reputations - not by favoritism, but by consistently delivering high-quality results. Still, we’re flexible. If a board has a preferred vendor they’d like to work with, we ensure the necessary protections and documentation are in place before work begins.

Ultimately, vendor relationships are not just about contracts; they’re about collaboration. Communities thrive when boards, managers, and vendors are aligned and working together.


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Harpeth Trace Estates HOA Recognized as Tree Sanctuary

Ghertner & Company proudly congratulates Harpeth Trace Estates HOA for its certification as a tree sanctuary by the Tennessee Urban Forestry Council in December 2024.

Harpeth Trace, a unique community outside Nashville near Percy Warner Park, boasts over 100 trees in its common areas. To achieve the sanctuary certification, the community identified 23 unique tree species, all native to Tennessee.

The Nashville Tree Foundation and homeowner Vicki Turner in Sugartree, which is also managed by Ghertner & Company, helped the community identify trees and supported Harpeth Trace throughout the certification process. Sugartree HOA is a Tennessee Urban Forestry Council-certified level four arboretum, which you can learn more about here.

Harpeth Trace board and landscape committee member Dillon Blankenship and homeowner Jennifer Kimball contributed to the project.

Blankenship noted the community’s excitement regarding the tree sanctuary.

“The certification acknowledges our neighborhood’s exceptional natural space and commitment to using best management practices when maintaining its trees, “ Blankenship shared.


To learn more about Ghertner & Company’s Sustainability Initiative and community sustainability projects, click here:

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Giving Back to the Next Generation: Ghertner & Company Partners with Benton Hall

Ghertner & Company is proud to support Benton Hall Academy, a private school in Nashville for students with specialized learning needs.

As part of its Giving Back to the Community initiative, Ghertner & Company recently donated $500. One of our Ghertner & Company associates has a child who attends Benton Hall and has benefited from the school’s support.

Benton Hall serves students in grades 4-12 and had 55 students in the last school year.

Founded in 1977, Benton Hall was established to offer a curriculum designed to challenge each student to his or her highest intellectual and creative abilities.

Ghertner & Company believes in supporting organizations that make a profound difference in our community. To learn more about Benton Hall Academy or donate, visit www.bentonhallacademy.org.


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The Power of Connection: Essential Communication Tips For Your HOA

Effective and clear communication is at the heart of every successful community association. Keeping homeowners updated about upcoming events, important updates, and the financial status of their community association creates transparency around board decisions. It shows homeowners the board is committed to their community’s needs.

Emails: This channel is a great way to communicate with your homeowners for quick, timely updates. Emails can be used in various ways, from sharing upcoming events to communicating trash service changes or sending reminders about community rules. Ensure that homeowner emails are up to date and that any emails that bounce back are promptly addressed.

Newsletters: Community newsletters offer a valuable opportunity for positive communication. They highlight community events and accomplishments and communicate important news to homeowners. Newsletters are lighter than other types of communication, allowing for a break from more serious communications needed throughout the year. As a bonus, give the newsletter a fun name to create community spirit!

Social Media: Social media pages or groups shouldn’t be considered an official form of community association communication. Instead, these groups should be utilized as additional contact points for community news. Event page features on social media can help boards promote community events and track attendance. Boards should set clear standards about what is allowed, who monitors the group, and how people can join. If participating in social media, boards should consider adding cyber insurance to their policy for protection against potential risks.

Meetings: Whether a board or an annual meeting, meetings are a powerful communication tool for your community. Ensure meeting minutes are prepared promptly after meetings and are available for homeowners to view. Even if individual members disagree, the board should always project a united presence when homeowners are present. Homeowners need to see the board working collaboratively for the good of the community, rather than engaging in internal arguments.

To learn how Ghertner & Company can help you effectively communicate with your homeowners, including leveraging our exclusive owner’s portal, request a management proposal today at https://ghertner.com/request-for-proposal.


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Ghertner & Company Volunteers with Habitat for Humanity ReStore

Ghertner & Company proudly supports Habitat for Humanity of Greater Nashville and its commitment to building strong communities across Middle Tennessee.

A pivotal element of Habitat for Humanity's operational model is the ReStore. Powered by donations, this retail space offers a diverse range of home goods at accessible prices. It serves as a valuable resource for residents seeking materials for renovation projects or unique furnishings.

ReStore is unique in that 88 cents from every dollar of profit earned goes directly back into Habitat for Humanity to help support land purchases and development of Habitat communities.

One of Ghertner & Company’s teams recently volunteered at ReStore for an afternoon of team building and giving back. They sorted, organized, and priced donations in the warehouse.

“This was such a rewarding experience, and we were all glad we participated!” said Dr. Angela Stone, CMCA, AMS, Director of Education and Development at Ghertner & Company.

To learn more about Habitat for Humanity and ReStore, and how you or your community can volunteer, visit www.habitatnashville.org.


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Revitalized Clubhouse Enhances Wynbrooke Community

Community associations offer homeowners a variety of amenities, including clubhouses. Clubhouses are great for community events, and some communities allow homeowners to rent them for private events.

Wynbrooke HOA in Hendersonville, TN, recently completed renovations for its clubhouse, which started last fall. Fresh paint, a new kitchen backsplash, new doors, furnishings, ceiling fans, and light fixtures brightened up this space, making it warm and inviting for homeowners.

These improvements make the clubhouse more enjoyable and contribute to the overall appeal and value of homes within Wynbrooke.

A homeowner volunteered to take on the project and coordinated the work, picked all furnishings/accessories, and worked with the board on the budget.

Way to go to the Wynbrooke community for working together to improve your space!


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Gallatin HOA Celebrates 8th Annual Easter Egg Hunt

Spring and summer bring warmer weather to our community associations, and we love to see communities get outside and take advantage of it!

Carellton HOA in Gallatin, TN, recently celebrated Easter with an Easter egg hunt and golf cart parade featuring the Easter Bunny.

Around 100 children participated in the eighth annual event, with a whopping 1,695 eggs to hunt, including several special prize golden eggs for grabs.

Ready to get involved with social events in your community association? Contact your Community Association Manager at portal.ghertner.com for more information.


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Building Hope Together: Ghertner & Company Gives Back to Habitat for Humanity

Pictured (left to right): Tammy Frank, Homeowner Relations Specialist; Ghertner & Company Director of Social Media and Marketing, Jaye Kloss; Jennifer Keaton, Senior Director of ReStores; Jeff Bennett, Senior Marketing Manager

Ghertner & Company is committed to forming strong communities across Middle Tennessee and partnering with organizations that want to do the same, like Habitat for Humanity of Greater Nashville. Habitat brings people together to build homes, communities, and hope throughout the region.

Recently, Ghertner & Company donated $500 to Habitat for Humanity to support its mission. We are proud to manage Village by the Creek, a local Habitat HOA. For every dollar Habitat for Humanity receives, 88 cents goes directly to its efforts to support the local community.

A vital part of Habitat for Humanity’s funding comes from ReStore, its donation-driven retail stores.

“It would be really hard to do the work we do without ReStore,” Jeff Bennett, Senior Marketing Manager for Habitat of Greater Nashville, shared.

With locations in Nashville, Dickson, and Lebanon, homeowners in Ghertner & Company-managed community associations can support ReStore and Habitat for Humanity in several ways:

Shop: Find unique home goods and appliances at discounted prices at your local ReStore.

Volunteer: Give back to the community at a ReStore or a Habitat building site.

Donate: Contribute new or gently used items like appliances, furniture, and lighting. Habitat can bring a truck to collect donations on community-wide clean-up days.

Deconstruct: Before starting your next home project, donate your building materials to ReStore. Habitat will do the demo for free!

For more ways your community association can support Habitat for Humanity, please visit habitatnashville.org.


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Strong Partnerships, Strong Communities: Highlights from VENDORPALOOZA 2025

Successful community associations are built on strong partnerships. Ghertner & Company values working with vendors who understand the unique needs of community associations and deliver excellent service.

As part of our commitment to these crucial partnerships, we hosted our 2nd annual VENDORPALOOZA. Our spring vendor trade show introduced our Community Association Managers to new vendors interested in expanding their business relationships with Ghertner & Company.

This year’s event featured 47 vendors across various specialties, including landscape architecture, pressure washing, community security, fire protection, and more. It was an excellent opportunity for our managers to engage one-on-one with these professionals and explore how their services could help meet the evolving needs of our communities.

It was a fun-filled day for our associates and vendors with food trucks, games, and prize giveaways!

Events like VENDORPALOOZA reflect our mission: to deliver community association management excellence by building strong, collaborative relationships with our clients and vendor partners.

Thank you to all the vendors and associates who participated in VENDORPALOOZA 2025! We are already looking forward to next year.


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Elevate Your Community's Potential with Ghertner & Company's Expertly Trained Managers

When you partner with Ghertner & Company, you're working with a company that understands the full scope of community association management and the importance of investing in our team. Our comprehensive training program ensures every manager is equipped with the skills, knowledge, and confidence to serve your community with excellence!

Onboarding:  From day one, managers are introduced to the Ghertner & Company approach to all facets of community association management.  New managers also get hands-on experience by partnering with senior managers in the field, visiting properties, and attending Board meetings.

Industry Certifications:  Ghertner & Company encourages managers to pursue the Certified Manager of Community Association (CMCA) designation.  This national certification demonstrates a manager's competency to lead and manage a community association and guide boards through challenging situations.

Strong Board Relationships: As managers progress in their careers, so do their communities' challenges. Managers are trained to ensure compliance, budget management, protect property values, and streamline operations, directly supporting your Board's strategic goals and decision-making.

Discover the difference that a well-trained Community Association Manager will make for your community by requesting a proposal today.


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Understanding Your Community Association's Insurance Coverage

Unlike most community association management companies, Ghertner & Company takes extra steps to ensure your community has the right insurance coverage. Protecting your community’s finances and assets is essential, and just as homeowners insurance protects individual properties, community association insurance protects your community.

Various scenarios, from fallen trees on common property to injuries at the pool or damage to entrance monuments, highlight the importance of having the right insurance. Community association insurance ensures that the structures, services, and amenities you rely on remain protected, no matter what happens.

Key Types of Community Association Insurance

Property & Liability Insurance

Also known as a package policy, this is one of the most critical types of insurance for community associations. It covers common areas (e.g., fences, monuments, and amenities) in case of damage or loss and building reconstruction in condominium or townhome communities.

Directors & Officers (D&O) Insurance

This policy protects the Board of Directors from personal liability related to decisions made on behalf of the association.

Workers’ Compensation Insurance

Ghertner & Company requires all vendors working with your community to carry adequate workers’ compensation insurance. However, your association should also have coverage if a vendor’s subcontractor lacks insurance or experiences a lapse.

Umbrella Policy

An umbrella policy provides extra liability coverage beyond standard policies. If your community has a pool or other high-risk amenities, Ghertner & Company strongly recommends this additional layer of protection.

Cyber Insurance

With the increasing risk of cyber threats, cyber insurance protects against financial loss due to malware or hacking. This is especially crucial for associations that pay vendors via ACH transfers.

Understanding Insurance Costs

Your association dues cover the cost of your community association’s insurance. Due to rising labor and material costs and increased natural disasters across the U.S., insurance rates in Tennessee are increasing by 25-50%. If your community files a claim, fees could be even higher.

How Ghertner & Company Ensures Proper Coverage

To prevent coverage lapses, Ghertner & Company has an in-house insurance auditor who:

  • Reviews policies annually to ensure proper coverage limits.

  • Works with Community Association Managers to secure adequate insurance.

  • Verifies that all properties and amenities are covered, particularly in developing communities.

Need More Information?

Insurance is essential to maintaining a strong and financially secure community. To review your community’s policies, contact your Community Association Manager at email@ghertner.com or log into your owner’s portal at portal.ghertner.com to view insurance certificates.

Please note: This article is for informational purposes only and should not be considered legal or insurance advice.


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