Recognizing their strong management and customer service skills, along with their longevity with the company and consistent high performance, Ghertner & Company has recently promoted two managers to the Leadership Team. Deborah Wallace has been promoted to Community Association Manager Team Leader and Jaye Kloss is now the Director of Compliance and Training.
Deborah Wallace Jaye Kloss
Deborah’s role will be to train all new incoming portfolio managers. In this role, she is working one on one with new managers to ensure that they are adequately trained and tested in their role. She will also problem solve with them on a day to day basis.
Jaye’s new role is to work with current portfolio managers to assist in communication and implementation of best practices. She will work with fellow leadership on problem solving with managers and client relations.
Both Deborah and Jaye will keep a small number of clients, in addition to their new roles, in order to remain involved in the day to day operations of association management and stay close to the customer service facet of the industry.
Kathy Sutherland will continue in her role as Director of Training and Technical Services for company managers and clients.
Co-President Scott Ghertner states, “Given the growth of the company, it is necessary that Kathy have the assistance of two new team members to the leadership team. It is an incredible asset that both of these managers have been promoted from within the company after a long and successful tenure as portfolio managers.”