Ghertner & Company’s commitment to property management excellence is a team effort. A key part of that effort is the 15 administrative assistants who serve 2-3 community association managers each. The administrative assistant team met in person recently to get to know each other better by answering “ice breaker” questions and enjoying a casual lunch.
The administrative assistant team fills an important role by providing another level of communication and customer service to homeowners and Boards by supporting their community association managers. Administrative assistants’ tasks include answering general homeowner questions, managing amenity reservations, programming and distributing pool keys and gate devices, annual meeting preparation, sending homeowner communications, and providing day-to-day support for their managers.