Position Title:
Accounts Receivable Specialist I
Position Purpose:
Provide superior customer service by providing financial, administrative services to ensure efficient, timely and accurate payment of accounts under his or her control; Ensures accurate and timely research & reporting of homeowner account status
Primary/Essential Duties & Responsibilities
Maintain up-to-date homeowner information within accounting system
Perform billing, collection and applying payments according to specific deadlines
Research and ensure accuracy maintained on homeowner accounts
Accurately and timely research on homeowner queries
Monitoring customer account details for non-payments, delayed payments and other irregularities
Assign and provide appropriate documentation for delinquent accounts to legal/collection team and/or attorney
Follow established procedures for processing receipts, cash etc
Follow up, collection and allocation of payments
Assist legal/collection team with accurate and timely research concerning delinquent account information
Accurately and timely process of homeowner account adjustments
Accurately and timely process of homeowner due increases, including updating account information
Communicating with customers (internal and external) via phone, email, mail or personally
Perform the duties of back-up receptionist
Other duties or projects as assigned
Knowledge & Skill Requirements:
BS Degree in accounting or related field and/or equivalent industry experience (Minimum of three years’ experience with proven job responsibility progression)
Be able to work independently and in a team environment
Strong interpersonal and communication skills
Proficient in relevant computer applications
Physical Demands & Work Environment
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.