Position Title:  

Resident Services Agent

Position Purpose:

To provide information and respond to current and prospective homeowner & resident requests as needed to enhance their community living experience.  This includes maintaining the cleanliness of the building and assisting with office administrative functions as assigned.  

Primary/Essential Duties

  1. Receives and/or delivers shipments to residences
  2. Backup office personnel by monitoring the area and assist with phone inquiries.
  3. Reporting acts of vandalism, destruction of property and suspicious persons observed within the community to the On Site Manager or other designated supervisor
  4. Manage guest suites
  5. Assist homeowners as needed to include deliver newspapers, distribute keys upon request and unit access with authorization
  6. Greet homeowners and guests in a friendly and courteous manner
  7. Coordinate special events or special projects as needed
  8. Assist homeowners with problems with HOA services
  9. Perform office duties to include answering phones, taking messages, providing information on units for rent or lease, maintaining established calendars
  10. Maintain cleanliness of specific assigned areas noted by the onsite manager
  11. Maintain checklists noted by the onsite manager
  12. Other duties as assigned

Knowledge & Skill Requirements: 

  • High school diploma or general education degree (GED) preferred. 
  • Up to one year related experience and/or training
  • Be able to work independently and in a team environment
  • Working knowledge of Word and Excel
  • Leadership skills
  • Strong written and oral communication skills

Physical Demands & Work Environment

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to stand; walk; use hands to fingers, handle or feel; and reach with hands and arms.
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Able to lift up to 50 pounds