Onsite Administrative Assistant - Apartments
Primary responsibility for greeting guests to the Leasing Office, answering phones, and providing outstanding customer service and making a positive first impression for the Community. This individual would work in various areas of the office assisting the on-site Manager and Asst Manager in various tasks as required.
Primary/Essential Duties & Responsibilities
Greet all visitors into the Lobby.
Show prospects around the property
Sign leases, take payments, issue amenity key cards
Upkeep of clubhouse and common areas
Showing available apartments
Move in/out inspections
Creating, organizing & overseeing monthly or quarterly resident activities
Give out applications for potential residents.
Demonstrate a knowledge of the waiting list times, property layout and events.
Make appointments for Manager and Assistant Manager
Accurately input application information into the computer.
Complete filing and collating of office paperwork
Assist in maintaining the appearance of Lobby, Office Work Areas and occasionally Show Apartment Homes - including general cleaning such as dusting, vacuuming, and sweeping and notifying maintenance any needs.
Keep a check on supplies for office
Accurately applying rent and monies throughout the month.
Assemble marketing brochures, newsletters and materials for community
Assist in maintaining prospect / customer files
Maintain customer database entering new and updated prospect/customer information
Upkeep of files information
Maintain work orders for maintenance staff – from inception to completion.
Provide assistance to Manager and Assistant Manager in processing and preparing contracts for the customers’ signature as needed.
Attend and actively participate in all departmental functions (e.g., weekly meeting, training (including role playing), and computer generated classes and sales software training as scheduled.
Making post office and/or other errands.
Other duties added as needed.
Knowledge & Skill Requirements:
Minimum high school graduate or its equivalency.
Strong verbal and written communication skills.
Availability to work special events.
Physical Demands & Work Environment
This is largely a sedentary role: however, most filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
This job operates in a professional office environment. This role routinely uses standard equipment such as computers, phones, photocopiers, filing cabinets and fax machines.