Position Title:
Onsite Property Manager
Position Purpose:
To provide on-site management assistance at a mid-rise condominium property, under the general direction of the Board of Directors and guidance of Ghertner property management.
Primary/Essential Duties & Responsibilities
Provide general information, and respond to inquiries regarding the property.
Be familiar with the Association governing documents, Board resolutions and precedents.
Using the Master Deed and By-Laws, precedents and Board resolutions, help determine on a case by case basis whether a condition, repair or issue is an Association responsibility. When necessary, consult with the Board for direction and communicate decisions to owners, residents and agents as needed.
Be the “first eyes” on property, making sure that common areas are neat and elevators are in working order. Inspect property’s common areas for services needed and for compliance with community standards.
Monitor grounds and pool care and work with vendors to ensure quality of work within guidelines of contracts.
Perform light maintenance tasks, such as light bulb replacement and minor paint touch ups.
Seek proposals from and assign complex maintenance tasks to outside vendors, in accordance with Board policy.
Transfer garbage and recycling from the building to on-site dumpsters.
Monitor repair and maintenance projects as directed by Board of Directors.
Receive and resolve owner and resident requests for common area and Association work.
Using on-line management system, may do one or more of the following: prepare work orders for appropriate contractors; prepare correspondence with the Board, owners, residents, contractors and others.
Attend Board of Directors meetings.
Work at own initiative, under the general direction of the Board of Directors, keeping the Board informed and updated on any potentially significant issues and large projects.
Prepare and distribute newsletter periodically.
Keep office in a neat and clean condition.
Knowledge & Skill Requirements:
Problem solving ability
Strong customer service skills
Proven analytic, reading comprehension, documentation, organizational and interpersonal skills
Excellent written and verbal skills including strong professional phone etiquette
Proficient in Microsoft Office and Outlook
Familiarity and/or willingness to be proficient in property management software
BS degree in related field and/or equal related experience
3-5 years of property management experience (including residential, landscaping, insurance coverage, claims management, physical plant and basic business accounting)
Able to travel to various locations as needed
Physical Demands & Work Environment
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to stand; walk; use hands to fingers, handle or feel; and reach with hands and arms.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.