Onsite Property Manager Condominium High-Rise
The Site Manager is the lead person in the on-site team, and manages the day to day activities of the courtesy and maintenance functions, under the general direction of the Property Manager. This employee provides back-up for courtesy staff as needed. The Site Manager provides excellent customer service as part of the site team, and helps ensure the safety and security of property and its residents.
Primary Essential Duties & Responsibilities:
- Provide friendly, professional customer service.
- Supervise activities of courtesy and maintenance staff.
- Provide back up front desk coverage as scheduled and monitor security cameras.
- Maintain reports and provide to Property Manager as directed.
- Monitor performance of contractors such as cleaners, landscapers, and enforce contract provisions as needed.
- Respond to inquiries of residents and the general public.
- Resolve resident complaints and questions.
- Sign out equipment and take work requests.
- Inspect common areas, to maintain building standards, as directed.
- Serve as an information resource about the building and its amenities.
- Uphold and enforce ________ policy when necessary.
- Develop and maintain a close supportive working relationship with site staff and Management, as well as with the _________ residents.
- Attend all staff meetings, in-services and staff development programs as required.
- Attend all mandatory training courses.
- Prepare regular reports for water billing service.
- Complete and maintain resident records as they relate to front desk responsibilities.
- Other duties as assigned.
Knowledge & Skill Requirements:
- Must be proficient in Microsoft Word, Excel and Outlook.
- Must be capable of viewing and interpreting complex building systems monitoring system.
- Leadership abilities a must.
- Experience in property management and supervision preferred.
Physical Demands & Work Environment
- This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.