Position Title:  

Credit and Collections Specialist

Position Purpose: 

Provide superior customer service by providing credit, legal and administrative support and services in an accurate and timely manner.

Primary/Essential Duties & Responsibilities

  1. Accurate and timely maintenance and upkeep of collection records within the collection module of accounting package
  2. Timely disbursement of demand letters
  3. Perform accurate research relating to all aspects of unit account information
  4. Accurate and timely collection module reporting, including issuance to appropriate associations
  5. Provide accurate account information to external attorneys
  6. Professional communication and collaboration with customers, both internal and external, for resolution of payment issues and/or disputes
  7. Application of company policies regarding payment resolutions, allowable arrangements and escalation of issues
  8. Other duties and projects as necessary

 Knowledge & Skill Requirements: 

  1. Associates or BS Degree in accounting or related field and/or equivalent credit and collections experience.
  2. Be able to work independently and in a team environment 
  3. Strong organization, interpersonal and communication skills 
  4. Proficient in relevant computer applications

Physical Demands & Work Environment

  1. This job operates in a clerical, office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  2. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  3. This is a largely sedentary role; however, filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.